Dialogue is the most effective way of resolving conflict [14th Dalai Lama]

Conflicts are an inevitable part of life. Each of us have our own opinions, ideas and sets of beliefs. We have our own ways of looking at things and we act according to what we think is proper. Hence, we often find ourselves in conflict situation in different scenarios; it may involve other individuals, groups of people, or a struggle within ourselves. Consequently, conflict influences our actions and decisions in different ways.

Conflicts may seem to be a problem to some, but this isn’t how conflict should
be perceived. Conflict can be seen as an opportunity for growth and can be an effective means of opening up among groups or individuals.

This module contains activities that is used to inform learners about the types of conflicts in the team, provide examples to recognise different types of conflicts, encourage the existing knowledge in the field of communication as well as learning how to learn (learning styles). These skills and knowledge is connected/ used together to overcome conflicts in the day to day functioning of the team. The needed materials for


Country: North Macedonia

Tools: Recognizing & handling types of team conflict – auditory, visual, kinesthetic

Duration: 10 hours

ReTraVaSSEV Trainer's Manual
Tools for Recognition, Training and Validation of Soft Skills for Employability of Vulnerable groups.
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