Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

Intercultural Communication is the process of exchanging messages between persons who perceive, think and act differently on the basis of their own cultural background.

Learning to learn is the ability to pursue and persist in learning, to organize one’s own learning, including through effective management of time and information, both individually and in groups.

Motivation comes from psychological impulses which act as a motivating power to bring actions to a desired goal. Motivation is the decisive factor when we try to achieve our goals.

Team working is the process of working collaboratively with a group of people in order to achieve a goal. It means that people will try to cooperate, using their individual skills and providing constructive feedback, despite any personal conflict between individuals.

The practice of recognizing and dealing with disputes in a rational, balanced and effective way. Conflict management usually involves effective communication, problem resolving abilities and good negotiating skills