“Your customer doesn’t care how much you know until they know how much you care.“ [Damon Richards]

Customer service is the provision of service to customers before, during and after a purchase. Is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

Customer service module consists of three tools. The first offers an introduction to the basic principles of Face to Face Communication. The following tool teaches how to deal with customers on the phone. The final tool presents advice and examples to provide the learner skills to deal with problems and complaints.

These tools were made thinking about our target learners people coming from disadvantaged background . It is based on simple activities, easy to apply and easy to understand. At the end of each tool there is a checking list of objectives, where learners can verify the evolution of their learning.


Country: Portugal

Tools: Face to Face Communication, Dealing with customers on the phone, Handling complaints and solving problems

Duration: 10 hours

ReTraVaSSEV Trainer's Manual
Tools for Recognition, Training and Validation of Soft Skills for Employability of Vulnerable groups.
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